This industry research report presents the market size and forecast for IT and BPO services in the government sector until 2019. This research report presents market shares for IT services and BPO. Market segmentation by CRM BPO, HRO, and others. The leading vendors analyzed by this report include Capgemini, CSC, IBM, TCS, and Wipro.
Technavio’s market research analysts estimate the global IT services and BPO in government sector to grow at a CAGR of around 5% between 2015 and 2019. IT services help government agencies in creating, managing, and optimizing information and business processes. The Americas dominate the global market for IT services and BPO in government sector, occupying around 40% of the overall market share. Much of this region’s growth comes from increased investments in IT services. An intestrting trend gaining traction in this market is the outsourcing of government offices to increase the transparency of work and reduce the operating costs.
The new market research report from Technavio provides a breakdown and analysis of the IT services and BPO segments by technology.
“One of the most interesting trends that this market is witnessing is growing inclination towards cloud-based services. Through the cloud technology, the BPO clients gain on-demand and instant access to applications and eliminate the need to invest in IT infrastructure. Besides, cost reduction and reliability, cloud services provide convenience and fast interaction across government entities. Presence of large volumes of data has forced the government sector to come up with better cloud strategies in order to improve the entire collaboration process,” says Navin Rajendra, Lead Analyst, ICT, Technavio Research.
The IT services market in the government sector occupies around 86% of the overall market share. This segment includes ITO, implementation, hardware and software support, and consulting. Around 75% government agencies are moving toward ICT-enabled solutions to enhance citizens’ quality of life through smart and effective governance. The majority of the IT services revenue comes from ITO and implementation.
The key vendors in the global IT services and BPO in government sector include Capgemini, CSC, IBM, TCS, and Wipro. IT vendors offering IT services and BPO to the government sector are often selected based on a wide range of criteria that include: scalability, cost effectiveness, security, expertise, and experience.
A more detailed analysis is available in the Technavio report, Global IT Services and BPO in Government Sector 2015-2019.
We can customize reports by other regions and specific segments upon request.
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- Global Cloud Based BPO- Market Analysis 2015-2019
- BPO Market in EU 2015-2019
- Global Healthcare BPO Market 2015-2019
- BPO Market in the Czech Republic 2015-2019
- Global BPO Market in the Public Sector 2015-2019
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