As per the latest market research study by Technavio, the global unified communication as a service market is projected to grow at a CAGR of over 25% during the estimated period 2017 to 2021.
This report by Technavio offers a detailed breakdown of the global unified communication as a service market in terms of revenue and developing market trends. The report also includes an up-to-date analysis and forecasts for innumerable market sectors and all geographical regions.
Technavio research analysts categorize the market based on the application
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Unified communication as a service market in enterprise collaboration: The increasing leveraging of enterprise and consumer technology, such as UC solutions, to communicate effectively with customers will fuel the demand for unified communication in this market segment. The vendors are offering solutions that enhance the collaboration among employees, suppliers, and clients and are simple to deploy, less expensive, and more powerful. The different technologies that are used by various companies include e-mail, unified messaging, calendaring, instant messaging, mobile UC, and voice mail.
“The companies in the global market are investing in the integration of collaborative applications such as e-mail, voicemail, and unified messaging to initiate automation in various business processes. The service provider in the market is offering video infrastructure as a service, which has low implementation and maintenance costs. Moreover, the introduction of cloud-based services for UC systems are gaining more popularity than on-premises enterprise collaboration and communication systems in the global market,” says Amrita Choudhury for enterprise application research.
Unified communication as a service market in enterprise telephony: The implementation of enterprise telephony help reduces the total cost of ownership (TCO) and telecommunication costs. The emergence of UCaaS helps SMBs to implement advanced UC systems through the pay-as-you-go pricing model. The retailers in the market are investing in developing and deploying in-house resources to manage UC products and IP telephony to attract more consumers and increase its profitability. This advancement will also enable them to offer solutions through a managed and hosted environment proactively.
Unified communication as a service market in contact centers: The emergence of artificial intelligence (AI) and robotics technology will help contact centers automate the contact center process. The rise of machine learning technology, cognitive computing, and behavioral analytics will fuel the demand for unified communication in this market segment. The introduction of cloud-based contact center as a service (CCaaS) is a network-based platform that enables vendors to own and operate contact center technologies that facilitate remote services for businesses.
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The top vendors operating in the global unified communication as a service market are:
- 8×8
- AT&T
- Microsoft
- Verizon Enterprise Solutions
The other prominent vendors in the market include Avaya, BT, Cisco Systems, Fuze, West Unified Communications Services, Mitel, PanTerra Networks, Polycom, RingCentral, ShoreTel, Star2Star, Tata Communications, Telefónica, Telstra, and Vonage.
A more detailed analysis is available in the Technavio report titled, ‘Global Unified Communication as a Service Market 2017-2021’. Technavio also customizes reports by other regions and detailed segments upon request.
Other related reports:
- Global Unified Communication and Collaboration Market 2016-2020
- Global Enterprise Communication Infrastructure Market 2016-2020
- Global Cloud Collaboration Market 2016-2020
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