The global market for managed services is anticipated to grow at an impressive CAGR of more than 4% between 2016 and 2020.
Procurement market intelligence analysts have announced the top five leading suppliers for the managed services in their latest research report. Suppliers of managed services provide functionalities that enhance support and billing, and improve the overall efficiency of business processes. Though most MSPs offer specific services, the supply market is currently witnessing an upsurge in the demand for vendor-neutral services.
This category spend intelligence report is based on the synthesis, analysis, and interpretation of information about the global managed services market collected from specialized sources. The analysts have derived insights using a mix of primary and secondary research with an aim to provide a holistic picture of the market.
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Competitive vendor landscape
The managed services market is highly fragmented owing to the presence of several large and small vendors. The market is primarily dominated by large global players. Suppliers in the market are offering services at competitive prices to enhance their service capabilities and entering into partnerships with tier-2 suppliers to expand their regional reach.
According to Angad Singh, a category specialist at Technavio, “There has been a surge in the number of IoT startups across the globe in the past two years. As potential key end-users of managed services, they create an opportunity for MSPs to grow. As IoT is highly dependent on technology, MSPs are trying to rapidly scale up their technological platforms to be able to engage with such companies on a long-term basis.”
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Top five suppliers in the managed services market space
AT&T
The company has highly efficient satellites capable of delivering HD and ultra HD videos to nearly 90% of the population in the Americas. It connects businesses across six continents with its global IP network services. AT&T offers high-speed fiber connections to one million businesses in the US. The company offers mobile, fast, and highly secure connectivity to more than 355 million individuals and businesses in the US and Mexico alone.
Key services: Managed services, Mobility services, Business services, Entertainment services, Network services, and Innovation services.
Huawei
Huawei provides cloud services to 2,500 customers in the government and public utility, telecom, energy, and finance sectors across 108 countries and regions, utilizing more than 1.4 million virtual machines. The company manages data centers for 4,000 customers across 150 countries
Key services: Managed services, Enterprise services, and Telecom services.
Fujitsu
The company serves over 1,900 service desk clients worldwide, with services delivered from 145 data centers as well as a mix of traditional and cloud services. It has extensive experience in deploying and delivering monitoring and service desk solutions.
Key services: Managed services, Application services, and Business services.
IBM
IBM’s security unit monitors more than 20 billion security events on a daily basis. The company holds more than 7,000 patents in the US alone. It acquired Aspera, Cleversafe, Clearleap, and Ustream in 2016 to enhance its video service capabilities.
Key services: Managed services, IBM Analytics, IBM Mobile First, IBM Cloud, and IBM Commerce Insights.
Ericsson
Ericsson provides managed services for networks that together serve more than one billion subscribers worldwide. The company is a pioneer in managed services for telecom and has extensive experience in managing multi-vendor, multi-technology networks. About 50% of its service deliveries are made remotely, including network operations.
Key services: Managed services, Patent and technology licensing, Television and media management, Consulting and transformation, and Application development and maintenance.
A more detailed analysis is available in the procurement market intelligence report titled, ‘Managed Services – Procurement Market Intelligence 2016’.
