Large vendors leverage M&As of niche players as a growth strategy
Technavio, a company that develops over 2000 pieces of research every year and covers more than 500 technologies across 80 countries, has announced the top five vendors for the global clientless remote support software market in their latest research report. This report also lists three other prominent vendors who are expected to contribute to this market’s growth between 2017 and 2021.
Competitive vendor landscape
The global clientless remote support software is highly competitive due to the presence of numerous vendors in the market space. Some of the risk factors for vendors in the market include intense competition, rapid advances in technology, and frequent changes in consumer preferences. As a result, many players in the market for clientless remote support software focus increasingly on distinguishing their products and service offerings through a clear and unique value proposition.
According to Ishmeet Kaur, a lead analyst at Technavio for research on enterprise application, “Since the market is highly fragmented with the presence of numerous small vendors mostly operating in niche markets, there is immense scope for growth through M&As. Larger players are acquiring niche players to leverage their superior technology.”
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Top five vendors in the clientless remote support software market space
Bomgar
Bomgar is a secure access solutions provider, which offers privileged access management and identity management solutions for security professionals to improve productivity and security. The company offers solutions that are used by technical service providers to view and control remote devices, and collaborate with other technicians to solve problems.
Key products: Bomgar Remote Support Software.
Cisco Systems
Cisco Systems engages in the design, manufacture, and sales of products and services related to the IT and communications industries worldwide. It offers a wide range of products and security solutions, including fixed-configuration and modular switches, IP phones, workstations, access points, call center and messaging products, telepresence systems, fire walls, intrusion prevention, cloud managed solutions, fabric interconnects, and data center products.
Key products: GoToAssist.
Citrix Systems
Citrix Systems is a provider of virtualization, networking, SaaS, cloud computing, and mobile workspaces. The company helps IT and service providers manage their business operations effectively and efficiently.
Key products: WebEx Support Center.
LogMeIn
LogMeIn is a provider of SaaS and cloud-based remote support software and services. The company is one of the leading vendors of clientless remote support software in North America. Some of the major customers of the company include Arise, Geek Squad, HP, HTC, Frontier Communications, Fuji Xerox, 3M, GE, Zero Motorcycles, and Asurion.
Key products: LogMeIn Rescue.
TeamViewer
TeamViewer provides online support to companies using cloud-based technologies. Currently, TeamViewer is installed in 1 billion devices worldwide. The software is available in 30 languages and supports almost all platforms including Windows, Mac OS, Linux, Chrome OS, and mobile devices working on Android, iOS, Windows, and Blackberry OS.
Key products: TeamViewer.
Ask an analyst to know more about this report
A more detailed analysis is available in the Technavio report, Global Clientless Remote Support Software Market 2017-2021. Technavio also customizes reports by other regions and specific segments upon request.
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