TechNavio Announces the Publication of its Research Report “ OSS-BSS Software Market in India 2012-2016

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TechNavio recognizes the following companies as the key players in the OSS-BSS Software Market in India: Amdocs Ltd., Comverse Technology Inc., Elitecore Technologies Pvt. Ltd., Ericsson (LM) Tel-Sp Adr., and CSG Systems International Inc. 
Commenting on the report, an analyst from TechNavio’s Telecom team said: ”Telecom operators in India are shifting their focus from a technology-centric business model to a customer-centric one. Hence, the adoption of customized OSS-BSS software will enable telecom operators to offer bundled services, thereby enhancing user experience at every touch point. The critical OSS-BSS functions such as CRM, BI, convergent billing, and revenue assurance have a high requirement for customized software. The CRM and BI solutions are aimed at enhancing customer relationships, where the metrics for customer satisfaction and marketing intelligence are changing frequently with various offerings. Hence, telecom operators are adopting customized OSS-BSS software that has the flexibility to accommodate changes. Hence, the increasing demand for customized OSS-BSS software is an emerging trend in the market.”
According to the report, one of the main drivers in this market is the increasing adoption of convergent billing systems by telecom service providers. The migration to convergent billing systems from legacy charging systems enables telecom companies to generate a single invoice for multiple telecom services. Moreover, the usage of convergent billing systems enables telecom service providers to offer various combinations of bundled services to customers.
Further, the report states that one of the major challenges in this market is the integration of OSS-BSS software with the existing telecom systems. Telecom operators in India source OSS-BSS software from multiple vendors for managing various telecom services. The OSS-BSS vendors use different technologies in their products; hence, telecom companies face difficulties in integrating the software developed using different technologies.
The report also includes a discussion of the other vendors operating in this market. The other vendors in the market are Comptel Communication Oy., IBM Corp., Nokia Siemens Networks BV, Oracle Corp., Subex Ltd. and Tech-Mahindra Ltd.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors. For further information on this report, please visit
TechNavio, the market research platform of Infiniti Research Ltd., publishes periodic market research reports on niche and emerging technologies. For more information on our Engineering market research, please visit
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