TechNavio recognizes the following companies as the key players in the Global Field Service Management Market: Astea International Inc., ClickSoftware Technologies Ltd., Oracle-Siebel Corp., and TOA Technologies Inc.
Commenting on the report, an analyst from TechNavio’s team said: “SaaS-based FSM solutions are much more cost-effective than on-premise FSM solutions. Vendors provide SaaS-based solutions for an annual subscription or on a pay-per-use model. In addition, the implementation of SaaS-based solutions saves the cost associated with installation and upgradation of FSM solutions. With increased adoption of cloud computing, FSM vendors are increasingly providing SaaS-based solutions. Such solutions not only help minimize the cost through easy implementation, but also offer added advantages such as quick response time and ease of access. Also, the total cost of ownership reduces because there is no capital investment. Some companies such as TOA Technologies offer SaaS-based solutions, which are much more user-friendly, easy to implement, and offer cost savings. The growth rate of the SaaS-based FSM solutions is expected to be much higher than that of the on-premise FSM solutions.”
According to the report, one of the major drivers in this market is the increasing demand from SMEs. SMEs cater to a large number of customer segments, and this requires constant innovation in service and product offerings. FSM solutions help SMEs achieve their business goals by fulfilling customer demands, which in turn helps them improve their operational efficiency, including technician scheduling and dispatch, inventory management, asset tracking, and help desk service.
Further, the report states that one of the major challenges in this market is the high cost of implementation of FSM solutions. The main issues in implementing FSM solutions include the high initial cost of implementation and integration issues. The impact of the high initial cost of installation may be mitigated by the emergence of web-based players providing SaaS-based solutions; however, the integration issues are turning out to be the most important inhibitor of the growth of the market.
The report also includes a discussion of the other vendors operating in this market. The other vendors in the market are IFS Metrix, Servigistics, ServiceMax Inc., ServicePower, Ventyx, and WennSoft Inc.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors. For further information on this report, please visit https://www.technavio.com/report/global-field-service-management-market-2…
TechNavio, the market research platform of Infiniti Research Ltd., publishes periodic market research reports on niche and emerging technologies. For more information on our market research, please visit https://www.technavio.com/it-hardware-software-services
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TechNavio Announces the Publication of its Research Report -Global Field Service Management Market 2012-2016
