HP, CA Technologies, and BMC Software are three key vendors highlighted in a new Technavio report
London, 05 August 2015 – Technavio has published a new report on the global helpdesk automation market, which is expected to grow at a CAGR exceeding 49% from 2015-2019.
Helpdesk automation market segmentation including end-user and geography
Technavio’s report analyses the solutions and products offered by market vendors and presents a comprehensive breakdown in terms of market segmentation for different end-users, including IT and telecom, BFSI, government and education, healthcare, manufacturing and automotive, retail, and others.
Additionally, analysts have segmented market projections by key geography, focusing on the Americas, EMEA, and the APAC region.
“Many enterprises are integrating network and system management software to enhance IT performance and convert underlying issues into trouble tickets automatically. This integration of helpdesks with IT management software is a trend that is expected to gain rapid traction during the forecast period and shape the growth of the market,” says Faisal Ghaus, Vice President of Technavio.
Helpdesk automation: Market scope and calculation of market size
This report covers the present scenario and growth prospects for the global helpdesk automation market from 2015-2019. To calculate the market size, the report considers the revenue generated from helpdesk automation tools and technology.
Industry analysis includes:
Key Vendors:
- HP
- CA Technologies
- BMC Software
- ServiceNow
Market Growth Drivers:
- High demand for automation of routine processes
- Consumerization of IT
Market Challenges:
- Vendors with limited capabilities
- Risks associated with multi-tenancy
Market Trends:
- Widespread adoption of personal devices in workplaces
- Helpdesk integration with IT management software
View the global helpdesk automation market report.
https://www.technavio.com/%3Cp%3E%3Cstrong%3E%3Ca%20href%3D%22http%3A//ww…
