- Key Vendors include Amdocs, Ferranti Computer Systems, Oracle, SAP
The Global Customer Care and Billing Market grow at CAGR of 7.41 percent during the 2012-2016 period, as per the latest research finding from TechNavio, an independent London-based research firm.
Speaking on this occasion, TechNavio’s senior analyst and co-author of this report said, “There are several factors driving the growth of this market such as increasing demand for customer-centric marketing from SMEs and increasing competition that is forcing vendors to invest in customer retention activities. Enterprises need to have an integrated CCB (Customer Care and Billing) system, which would improve customer satisfaction, enhance customer service, increase efficiency of front as well as back office operations, and help increase revenue collections. Moreover, enterprises need to invest in scalable business systems and efficient business models that increase business flexibility enabling them to rapidly adapt to changing business operations.”
Globally, Americas (North America & South America) followed by the EMEA region dominate the CCB Systems market. Together they hold more than 87 percent of this market. By 2016, the focus will be on emerging geographies such as the APAC region and Latin America who will be growing at a faster rate and expected to dominate this market. Some of the factors that will propel the growth of the CCB systems in the APAC region will be increasing customer satisfaction and increasing demand for automation of new technology in developing countries such as China and India to get better customer service and increased profit.
To determine the scenario for these vendors in the next 3-4 years, TechNavio analysts have conducted in-depth analysis of the impact of drivers, challenges, and trends of this market featuring data on product segmentations, vendor shares, growth rate by revenue, and an evaluation of the different buying criteria in order of importance.
If you are interested in more information on this topic and our upcoming research on https://www.technavio.com/report/global-customer-care-and-billing-market-… please send an e-mail to media@TechNavio.com.
About TechNavio
TechNavio is a leading technology research and advisory company with a global coverage. We focus on emerging technology trends that can shape the market. We identify and explain these trends to our customers to help them take better decisions.
TechNavio models the trends using a mix of quantitative and qualitative tools in its proprietary research methodologies. We build forecasts across market segments and geographies based on the trends identified. These forecasts and analysis are used to help our customers identify new and existing opportunities in their markets. We also help customers assess their competitive position in a changing market scenario.
TechNavio analysts employ primary as well as secondary research techniques to ascertain the size and vendor landscape of the Global Customer Care and Billing Market. Our analysts obtain the information using a combination of the bottom-up and top-down approaches, besides using in-house market modeling tools. They corroborate this data with the data obtained from various market participants and stakeholders across the value chain, including vendors, service providers, distributors, re-sellers, and end-users.
Decision makers and influencers in sales & marketing, strategy, product and R&D teams rely on research from TechNavio. We have a large and growing base of happy customers worldwide. Our customers include technology suppliers, end users, consulting companies, investment firms and research institutes.
Founded in 2003, TechNavio has about 200 analysts globally. We cover more than 500 technologies across 80 countries. Our analysts are closely monitoring the market every day by talking to all the industry participants. We have proprietary databases that provide us with a complete perspective of the market. TechNavio develops over 2000 pieces of research deliverables every year.
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