TechNavio today launched its report Helpdesk Outsourcing Market in North America 2012-2016 based on an in-depth analysis covering the North American region. The report aims to aid decision makers’ understanding of the present and future landscape of the market.
Commenting on the report, an analyst from TechNavio’s IT Services team said: ”The growing complexities of help desk usage preferences expressed by a young workforce and the increasing complexity of enterprise business, is creating a demand for customized and tailored help desk solutions which are more flexible to meet the clients’ requirement. To meet this need, help desk outsourcing vendors are providing solutions that suit the specific requirements of enterprises, which is leading to increased outsourcing of help desk services. Further, enterprises are outsourcing the management of their help desk facilities to be able to better concentrate on their core business activities. Based on the business model, outsourcing vendors are forced to provide specifically designed solutions to enterprises.”
According to the report, currently there is more acceptance of and an increasing demand for help desk outsourcing services in the market. With the increasing adoption of new technologies, client firms are engaging in more help desk outsourcing to maintain an economical cost structure for their businesses.
Further, the report states that one of the major challenges is the lack of domain understanding. Knowledge of the business domain is required in order to have a complete understanding of the business of a customer, and lack of understanding decreases the level of service or resolution provided by the agent.
The report also includes a discussion of the key vendors operating in this market. The key vendors dominating this market space are HP Co., IBM Corp., Computer Sciences Corp. (CSC), Dell Inc., and Atos S.A.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors. For further information on this report, please visit https://www.technavio.com/content/help-desk-outsourcing-market-north-amer…
TechNavio, the market research platform of Infiniti Research Ltd., publishes periodic market research reports on niche and emerging technologies. For more information on our IT Services market research, please visit https://www.technavio.com/it-services
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TechNavio Announces the Publication of its Research Report “ Helpdesk Outsourcing Market in North America 2012-2016
