TechNavio Announces the Publication of its Research Report – Global Hardware and Software Support Services Market 2012-2016

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TechNavio today launched its report, Global Hardware and Software Support Services Market 2012-2016, based on an in-depth analysis covering the Americas, and the EMEA and APAC regions. The report aims to aid decision makers’ understanding of the significant trends impacting this market.
Commenting on the report, an analyst from TechNavio’s IT Services team said: ”In the current scenario, small and medium-sized enterprises (SMEs) worldwide are progressively adopting IT in order to sustain growth and avoid being acquired by large corporations or competitors. Stable demand for IT from SMEs has been experienced globally. There has been increased investment in IT services by SMEs, which have been increasing their spending on their IT support and service infrastructure. With SMEs representing a growth opportunity, major IT firms such as HP and IBM are leveraging their capabilities in the SME segment. In the current scenario, the IT firms are keen to grab the business opportunities arising from SMEs. According to the global firm SAP, SMEs is the fastest-growing segment for its Mexico subsidiary, and for Dell, a substantial amount of its Latin American revenue is generated from SMEs. Hence, with increased adoption of support services by SMEs, the market is expected to experience sustained growth during the forecast period.”
According to the report, one of the major drivers is the increased adoption of IT support services by the Government sector. The governments of various countries have begun to increase their investments in IT to improve the services delivered to citizens. E-governance initiatives, a shift toward paperless offices, web services, the adoption of wireless technologies, and the demand from citizens for increased access to real-time information are driving the deployment of pervasive hardware solutions.
Further, the report reveals that the challenge of the increase in the attrition rate is bound to continue during the forecast period in this market.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors. For further information on this report, please visit
TechNavio, the market research platform of Infiniti Research Ltd, publishes periodic market research reports on niche and emerging technologies. For more information on our IT Services market research, please visit
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