TechNavio today launched its report Global BPO Market 2011-2015 based on an in-depth study covering the Americas, and the EMEA and APAC regions. The report aims to aid decision makers and understanding of the present and the future landscape of the market.
Commenting on the report, an analyst from TechNavio’s IT Services said; ”Currently, the increase in the usage of desktop virtualization and server virtualization has been among the priorities of companies in the Global BPO market. Desktop virtualization enables firms to reduce hardware and software costs and requires less IT support and administration whereas server virtualization allows for the sharing of many physical servers such as application servers. Server virtualization is already on the uptrend in the market, with organizations affirming that it will be among the top data center investments in the coming years, although desktop virtualization is still to catch on. The rise in the adoption of virtualized environment among the BPO firms is expected to increase for the forecast period.”
According to the report, in recent times the suppliers have altered their insight of IT in the BPO equation. There is a visible drift toward automating BPO operations by which service providers are able to significantly improve their sustainability in the market. More significance is being provided to building reusable service delivery platforms, scalability, and automations by leveraging new software tools such as tools for automatic reconciliation which will utilize less time in integrating data from practically any internal or external source; and sophisticated sales ledger cash allocation software to examine cash receipts and then automatically post the entries to sales ledgers in real-time.
Further, the report also discusses that shortage of talent is one of the most challenging factors confronting the Global BPO market.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key players.
TechNavio, the market research platform of Infiniti Research Ltd, publishes periodic reports on niche and emerging technologies. For further information, please visit https://www.technavio.com/content/global-bpo-market-2011-2015
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TechNavio Announces the Publication of its Report – Global BPO Market 2011-2015
