- The key vendors in the Global Healthcare BPO Market 2015-2019 are Accenture Plc, Cognizant Technology Solutions, Genpact Ltd, IBM Corp., Tata Consultancy Services Limited (TCS), Wipro Corp. and Xerox Corporation
London, 25 March 2015: Technavio, an independent tech-focused global research firm, has announced the publication of its market research report on the Global Healthcare BPO Market 2015-2019. Increased usage of cloud technology is one of the major trends upcoming in the market. Cloud-based BPO in the Healthcare sector is revolutionizing the mode of outsourcing business processes. BPO solutions are hosted on remote infrastructure and managed by cloud providers and categorized as Business Process as a Service (BPaaS). Cloud-based BPO enables healthcare business processes such as payroll, finance and accounting, contact centers, and specialized HR solutions. The Global Healthcare BPO market is expected to grow at a CAGR of 5.32 percent during the forecast period of 2014-2019.
Healthcare organizations worldwide are under pressure to deliver services in a short time frame. As a result, cycle-time reduction, improved compliance to changing regulations, better process efficiency, and standardization are some other growth factors in this market.
“There is a visible drift toward automated BPO operation allowing service providers to significantly improve their sustainability in the market,” says Faisal Ghaus, Vice President of Technavio Research.
“Importance is being given to building reusable service delivery platforms, scalability, and automations by leveraging new software tools for automatic reconciliation, which will take less time in data integration from any internal or external source.”
To define the market conditions in the next 3-4 years, Technavio analysts have conducted in-depth analysis of the impact of market drivers, challenges and trends featuring data on product segmentations, vendor shares, growth rate by revenue and an evaluation of the different buying criteria in the order of importance.
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