Reduction in Operational Costs Boosting Global BPO Market in Manufacturing Segment: Technavio Report

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  • The key vendors in the Global BPO Market in Manufacturing Segment 2014-2018 are Capgemini SA, HCL Technologies Ltd., Infosys Ltd. and Wipro Ltd.

London, 30 September 2014: TechNavio, an independent tech-focused global research firm, announced today the publication of its market research report on the Global BPO Market in Manufacturing Segment 2014-2018.   One of the emerging trends in the market is the increase in the role of cloud-based outsourcing among manufacturing companies. Many clients are adopting this technology because they get instant access to applications they need and there are other associated advantages such as cost reduction, reliability, scalability, and agility.

The Global BPO market in the Manufacturing segment is growing at a steady pace with many firms opting for BPO services in an effort to cut costs through labor arbitrage. Near-shoring is a recent trend in the market with many firms opting for closer locations for outsourcing activities because of the benefits of time saving, better service, and customer satisfaction. Global manufacturing enterprises are under pressure to deliver services in a short time frame, so cycle time reduction, improved compliance with changing regulations, better process efficiency, and standardization are some of the other drivers of the market.

“Outsourcing of business processes helps manufacturing companies gain access to local talent and advanced technologies and also to maintain a lean staff complement,” says Faisal Ghaus, Vice President of TechNavio Research.

“Client firms can develop an economical cost structure because they do not have to pay for extra office space, equipment, and specialist training nor do they need to invest in in-house staff training.”

To define the market conditions in the next 3-4 years, TechNavio analysts have conducted in-depth analysis of the impact of market drivers, challenges and trends featuring data on product segmentations, vendor shares, growth rate by revenue and an evaluation of the different buying criteria in the order of importance. 

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