London, 18 March 2015: Technavio, the independent tech-focused global research firm, has published a report on the Global BPO Market in the Public Sector 2015-2019, which is expected to witness a CAGR of 6 percent during the forecast period of 2014-2019.
“The addition of new competitors in the public cloud are enriching the availability of infrastructure and lowering the costs for BPO service providers,” says Faisal Ghaus, Vice President of Technavio.
“These companies are focusing on automated BPaaS applications over the web, shared by various clients and paid for by subscription or on a consumption basis.”
Key Market Drivers
- Enhancement of Service Delivery Platforms
- Increased Demand for Payroll Outsourcing
- Emergence of Several Outsourcing Destinations
- Moving Up the HR Value Chain
- Need for Cost Reduction
Key Market Trends
- Shift to Omni-channel
- Real-time Analytics
- Shift to Outcome-based Pricing Models
- Growing Demand for Analytics in Procurement Outsourcing
Key Market Vendors
- Accenture plc
- Capgemini Corp.
- IBM Corp.
- Serco Global Services
- TCS Ltd.
- Unisys Corp.
- Wipro Ltd.
To define the market circumstances in the next 3-4 years, analysts have conducted in-depth analysis of the impact of market drivers, challenges and trends featuring data on product segmentations, vendor shares, growth rate by revenue and an evaluation of the different buying criteria in the order of importance.
https://www.technavio.com/%3Cp%3EIf%20you%20are%20interested%20in%20more%…
