- The major vendors in the Global ITSM Market 2014-2018 include BMC Software Inc., CA Technologies Inc., Hewlett-Packard Co. (HP), International Business Machines Corp. (IBM) and Microsoft Corp.
London, 30 September 2014: TechNavio, an independent tech-focused global research firm, announced today the publication of its market research report on the Global ITSM Market 2014-2018. One major trend in this market is the increased popularity of ITSM among small and medium enterprises. SMEs have smaller budgets and often opt for public cloud services to meet their business requirements. The pay-per-use model makes the solution feasible for SMEs as they pay only for their usage.
ITSM is a process that aligns the delivery of quality IT services according to the needs of the company by adopting and implementing tools and solutions provided by a service provider through people, process, and technology. It focuses on delivering end-to-end services using best practice models, rather than managing each IT component separately.
“ITSM tools enable enterprises to run security checks on all their computer systems at the same time,” says Faisal Ghaus, Vice President of TechNavio Research.
“As they perform automated security checks, employees do not need to manually check all the individual IT hardware and software for any viruses or malware attacks.”
To define the market conditions in the next 3-4 years, TechNavio analysts have conducted in-depth analysis of the impact of market drivers, challenges and trends featuring data on product segmentations, vendor shares, growth rate by revenue and an evaluation of the different buying criteria in the order of importance.
https://www.technavio.com/%3Cp%3EIf%20you%20are%20interested%20in%20more%…
