London, 05 February 2015 – The Contact Center Outsourcing Market in the APAC Region is expected to grow at a CAGR of 11.76 percent from 2014-2019, says research firm TechNavio.
About the Report
According to the latest report by TechNavio, small and medium sized businesses in the APAC region are showing more interest in adopting contact center outsourcing. To increase sustainable business, SMBs are outsourcing their business processes, which is enabling them to limit expenses and maintain customer relations.
“Several SMBs across the APAC region, especially in Australia, Japan, India and China, are adopting contact center solutions,” says Faisal Ghaus, Vice President of TechNavio.
“Hosted contact center service providers enable SMBs to have a fully operational contact center with reduced maintenance costs.”
The latest report by TechNavio also emphasizes the emergence of analytical tools, which enable companies to analyze the market and boost efficiency in business processes. The use of analytical tools for quality monitoring and performance management is gaining popularity.
“Use of analytic tools by contact centers is a product differentiator that outsourcing service providers showcase to their clients, thus enabling them to gain market share,” says Ghaus.
Key Information Covered in the Report:
Market segmentation, size and forecast through 2019
Market Growth Drivers:
- Increased Need for Cost Reduction
- For a full detailed list, view our report.
Market Challenges:
- Emergence of Other Contact Center Outsourcing Locations
- For a full detailed list, view our report.
Market Trends:
- Interest from SMBs
- For a full detailed list, view our report.
Key Vendors:
- Hewlett-Packard (HP) Co.
- International Business Machines (IBM) Corp.
- Sitel Corp.
- Teleperformance
Other Prominent Vendors:
- 7
- Alorica
- CGS
- Convergys
- Genpact
https://www.technavio.com/%3Cp%3E%3Ca%20href%3D%22http%3A//www.technavio….
