London, 10 September 2014: TechNavio, the independent tech-focused global research firm, has published a report on the Global Field Service Management Market 2014-2018, which is expected to witness high CAGR growth of 12.33 percent during the period 2013-2018.
FSM software is used to remotely locate, track, and manage information or address issues faced by technicians sent by service companies into the field for service processes. It offers organizations a number of benefits such as cost savings, improved employee productivity, and greater customer satisfaction. FSM solutions are used to schedule, allocate, and dispatch technicians for field work. They help with scheduling or prioritizing the allotted work, matching technician skills with the work, and reducing the time taken to solve issues.
“Enterprises are increasingly focusing on adopting FSM mobile applications to communicate with their field service staff. These provide them with real-time information, which improves collaboration with colleagues and customers. FSM,” says Faisal Ghaus, Vice President of TechNavio.
Key Market Drivers
- Emergence of SaaS-based FSM Solutions
- Increase in Demand from SMEs
- Need to Control and Reduce Service Costs
Key Market Trends
- Emergence of Mobile FSM
- Integration of Predictive Analysis Software with FSM Solutions
- Cost Reduction as a Result of Intense Competition
Key Market Vendors
- ClickSoftware Technologies Ltd.
- Oracle Corp.
- PTC Inc.
- SAP AG
- TOA Technologies Inc.
To define the market circumstances in the next 3-4 years, TechNavio analysts have conducted in-depth analysis of the impact of market drivers, challenges and trends featuring data on product segmentations, vendor shares, growth rate by revenue and an evaluation of the different buying criteria in the order of importance.
https://www.technavio.com/%3Cp%3EIf%20you%20are%20interested%20in%20more%…
