It has been 20 years since VoIP made entry into the telecommunications sector. Today businesses and personal telecommunications are hugely dependent on this technology. In fact, VoIP has been adopted at such huge scale, that no longer are companies invest on in-house PBX servers. Moreover, today, with growing adoption of mobile devices, the landscape of VoIP has evolved as well. Our research specialists believe the global market for VoIP services will grow at a CAGR of 10% by 2021.
What makes VoIP such a preferred communication technology?
Just like the Internet, communication networks are also composed of thousands of servers that talk to each other from different locations. VoIP enables various communication data and voice transfer technologies such as Internet telephony, IP telephony, and voice over broadband.
The conventional technologies like the PBX provided low-quality communication services despite the huge infrastructure investments. Also, at a time only two people could communicate using this technology. VoIP, on the other hand, provides better call quality and enables communication between more than two people at a time. Perhaps this is the reason why along with biotechnology and web based business – VoIP is also among the top performing businesses of this decade.
What does 2017 have in store for VoIP?
If technology experts are to be believed, then 2017 will be perhaps one of the best years for VoIP. Already with applications like Skype, Google Hangout, and WeChat VoIP has gained immense popularity. Moreover, with Google’s WebRTC, designers and organizations could upgrade their applications with VoIP innovation without the requirement for applications and codes. Given this scenario, some of the trends in VoIP to watch out for are:
1. Adoption of mobile VoIP
With the high penetration of mobile phones and internet services, industry experts predict an increased trend towards mobile VoIP. High adoption of mobile VoIP will be beneficial for customers as it will bring in more competition in the market, expand the service features, and ultimately bring down the overall price of VoIP services.
2. Improved security
Hacking and related security threats have been listed by Forbes, as one of the major concerns for businesses this year. Keeping this aspect in mind, several providers of VoIP services are scaling up the built-in security measures. Hopefully, the year 2017 will witness a lesser number of security problems.
3. Emergence of 5G technology
Now, even though 5G technology will not be available before 2020, service providers are already looking for ways in which VoIP and 5G can be merged. And as the number of telecommuters is rising, 5G is something which will take VoIP to a whole new level.
4. Increased integration
Vendors of VoIP services are targeting businesses of all sizes. Service providers are striving to integrate enterprise resource planning (ERP), customer relationship management (CRM), and other enterprise software systems to reach out to small and medium-sized businesses. As these solutions make businesses run in a more efficient manner, service providers are adopting an integrative approach to VoIP.
5. Lesser strain on network
As IoT has touched almost every aspect of our lives, experts believe that there are high chances of strains in the network. Now network strain is not something which will be beneficial for VoIP as well. This year will witness investments and R&D on means through which network strains can be reduced.
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The 2016-2020 Procurement Market Intelligence Report on Global VoIP Services
