Food delivery and takeaway services have become increasingly popular, in large part due to smartphone and Internet penetration and the millennial generation’s desire for quick and easy food options that fit in with their busy lifestyles. According to analysts at Technavio, the global delivery and takeaway food market, which was valued at $89.36 billion in 2015, will reach over $102 billion by 2020, growing at a CAGR of 2.74%.
Related: Why Fast Casual Dining Continues to Gain Popularity in the US
With a great deal of competition in the market, vendors must find innovative ways to incentivize customers, and those who have done so continue to remain the key players. Strategies such as flat delivery fees, and special discounts or promotions are used to both acquire new customers and retain existing ones. Vendors are also working to offer additional choices and customization options to satisfy their customer’s dietary restrictions and/or specific food preferences. In this blog, we identify the key and prominent vendors in the global delivery and takeaway food market.
Key vendors
Delivery Hero
Delivery Hero is an online food-delivery service based in Berlin, Germany. The company operates in 33 countries internationally in Europe, Asia, Latin America and the Middle East and partners with 300,000 restaurants. Delivery Hero users can find local restaurants, filter by cuisine, browse menus, read reviews and other information like restaurant operating times and order takeaway food online. Delivery Hero services are also accessible via mobile app.
Just Eat
JUST EAT is an online service that allows individuals to easily order delivery and takeout from local restaurants through the JUST-EAT.ca website or on the JUST EAT App (for iPhone & Android). The company is active in 13 countries, processing nearly a quarter of a million orders combined on a daily basis globally.
foodpanda
The foodpanda group is a global mobile food delivery marketplace headquartered in Berlin, Germany. Its service allows users to select from local restaurants and place orders via the mobile application as well as the website. The company has partnered with over 40,000 restaurants. Customers order food by entering their postcodes on the site and browsing for food from a list of restaurants.
Takeaway.com
Takeaway.com is a leading online food delivery marketplace, focused on connecting consumers and restaurants through its platform in 9 European countries and Vietnam. Takeaway.com offers an online marketplace where supply and demand for food delivery and ordering meet. The company commenced operations in 2000 when its CEO, Mr. Jitse Groen, founded and launched one of the world’s first online food delivery marketplaces, Thuisbezorgd.nl, in the Netherlands.
Grubhub
Grubhub is an online and mobile food-ordering company that connects diners with food from local restaurants. The company has more than 44,000 restaurant partners in over 1,000 U.S. cities and London. In 2013, Grubhub merged with Seamless, a web-based food delivery service targeting companies.
Other prominent vendors
Domino’s
Domino’s Pizza, most commonly known as Domino’s, is an American pizza restaurant chain and international franchise pizza delivery corporation headquartered at the Domino Farms Office in Michigan. Founded in 1960, Domino’s is the second-largest franchised pizza chain in the United States after Pizza Hut in 81 countries. Domino’s offers online ordering, and is known for its innovative food delivery tracking system called Domino’s Tracker®.
Delivery.com
delivery.com is an online platform and suite of mobile apps that enables users to order from local restaurants and stores for on-demand delivery. The company currently has more than one million users and an online marketplace of more than 12,000 restaurants, wine and liquor stores, grocery stores, and laundry/dry cleaning providers. Headquartered in New York, delivery.com offers service in cities across the United States, and expanded into Hong Kong in 2014.
Foodler
Foodler is an online food ordering service that connects consumers with a wide variety of restaurants for immediate delivery. The company’s website, www.foodler.com, ranks restaurants according to consumer feedback with recommendations based on order history, user ratings, discounts, and free delivery. Foodler also remembers users’ favorite foods, addresses, payment, and tip preferences to speed up the ordering process. Delivery via Foodler is available from more than 12,000 restaurants in 48 states across the US.
Olo
Olo is a mobile and online food ordering platform that allows customers to order food from online menus and prepay in advance from their mobile or desktop device. The company is based in New York City. Olo was founded as GoMobo in 2005 and was renamed Olo in 2010. The company reports reaching 25 million users in 2016.
Pizza Hut
Pizza Hut is an American restaurant chain and international franchise known for Italian-American cuisine including pizza and pasta as well as side dishes and desserts. It offers both online and traditional takeaway services. The company has over 15,000 locations worldwide as of 2015, and is a subsidiary of Yum! Brands, Inc., one of the world’s largest restaurant companies.
Snapfinger
Snapfinger is an online and mobile food delivery platform that allows customers to order from a selection of over 28,000 US restaurants. Customers can search by location, cuisine, or food type. Snapfinger was founded in 2004 and today boasts multiple remote ordering applications for major restaurant brands including Boston Market, Outback, California Pizza Kitchen and many others.
Yemeksepeti
Yemeksepeti is an online food ordering company providing the facility to place food orders on-line from an affiliated network of restaurants without charging the user any extra fees. Yemeksepeti operates in 57 cities in Turkey and in Cyprus and has 9,000 member restaurants and over 2.9 million users. The company expanded to 5 different countries under the name foodonclick.com in the GCC region. Its restaurant network includes global chains like Domino’s, Subway, and Nando’s.
Zomato
Zomato is a restaurant search and discovery service founded in 2008. It currently operates in 23 countries, including India, Australia and the United States. It features restaurant information such as scanned menus and photos sourced by local street teams, as well as user reviews and ratings. The company also provides cashless payment, online ordering, white-label apps, table reservation, and point-of-sale systems.
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