TechNavio recognizes the following companies as the key players in the Global IT Services and BPO in Government Sector: Tata Consultancy Services Ltd., IBM Corp., Wipro Ltd., and CapGemini S.A.
Commenting on the report, an analyst from TechNavio’s team said: “With digitized information social media becoming more popular, governments also need to have a presence on social media. Across the world, governments are now using social media platforms engage effectively with their citizens and communicate in real time. Social media can enhance government outreach activities and help manage perceptions about policies. Government agencies are using Facebook, Twitter, and other social sites to inform and interact with people. For instance, New York City council launched social streams on Facebook, Twitter, Tumblr and Foursquare to enable public engagement on the provision of government services to emergency response. Therefore, government organizations have started to invest in social media activities as an essential part of IT services portfolio. This trend is expected to continue in future years.”
According to the report, one of the major growth drivers is cost reduction by a significant amount after adopting outsourcing facilities for various functions. One reason for the reduction in cost is that the government body can save money on training or recruiting people with the necessary technical expertise. With the help of outsourcing the government can actually focus on other core functions without needing to have the infrastructure for the particular service.
Further, the report states that one of the major challenges is issues pertaining to data security. The Government sector often deals with private and confidential information and hence governments hesitate to adopt outsourcing services because they will have to share the information with private players.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors. For further information on this report, please visit https://www.technavio.com/report/global-it-services-and-bpo-government-se…
TechNavio, the market research platform of Infiniti Research Ltd., publishes periodic market research reports on niche and emerging technologies. For more information on our market research, please visit https://www.technavio.com/it-hardware-software-services
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TechNavio Announces the Publication of its Research Report -Global IT Services and BPO in Government Sector 2012-2016
