London, 20 October 2014 – TechNavio, a global tech-focused research firm has announced the publication of its market research report on the Global IVR System Market 2014-2018.
An interactive voice response (IVR) system is used for improving the ROI on contact center investments. Its applications offers self-service to customers, thus reducing the dependence on live agents for resolving services-related issues. The Global IVR System Market is growing at a moderate rate and is expected to post a CAGR of 11.86 percent from 2014-2018.
About the Report
The latest report by TechNavio focuses on the increasing number of call volumes. IVR systems provide an advanced communication system for enabling better customer interaction and services. The report also highlights growing trend of IP-based IVRs that enhance deployment features and capabilities, thus making network management easier.
“The market for IP telephony and contact centers is growing very fast and IP IVRs are expected to make business operations more compatible. This has resulted in the development of hosted technology by contact routing vendors for handling customer interaction processes,” says Faisal Ghaus, Vice President of TechNavio.
“There is also an increase in the investments so as to improve the use of IP technology. Vendors like Siemens and NEC have even developed rationalized contact routing strategy to enhance transactional capabilities.”
Key Information Covered in the Report:
Market segmentation, size and forecast through 2018
Market Growth Drivers:
- Increase in Number of Call Volumes
- For a full detailed list, view our report.
Market Challenges:
- Lack of Awareness of IVR Applications
- For a full detailed list, view our report.
Market Trends:
- Increased Use of IP-based IVRs
- For a full detailed list, view our report.
Key Vendors:
- Avaya Inc.
- Cisco Systems Inc.
- Convergys Corp.
Other Prominent Vendors:
- Aspect
- Enghouse Interactive
- NEC
- SAP
https://www.technavio.com/%3Cp%3E%3Ca%20href%3D%22http%3A//www.technavio….
