Global contact center market expected to reach over $10 billion by 2019, says Technavio
The market research report segments the global contact center market by inbound systems, IVR, QM, analytics, WFM, and outbound systems. This research report presents the market size and year-on-year growth forecast for global contact centers until 2019. Market shares for APAC, Americas, and EMEA are also provided in the report. The leading vendors analyzed by…