TechNavio recognizes the following companies as the key players in the Global IT Service Management (ITSM) Market: BMC Software Inc., CA Technologies Inc., Hewlett-Packard Co., and IBM Corp.
Commenting on the report, an analyst from TechNavio’s team said: “One of the major reasons for cloud-based ITSM adoption is to reduce the capital and operational costs associated with computing resource provisioning within enterprises. Since cloud services are provided over the cloud infrastructure, there is a considerable reduction in the associated capital and operational expenditure. SMEs have a smaller budget and often opt for public cloud services to meet their business requirements. The pay-per-use model makes the solution feasible for SMEs as they pay only for their usage. ITSM providers can promptly set up and configure the ITSM system in a SaaS-based environment. They also provide users with at-a-glance information on power usage efficiency and data center usage competence. This trend is increasing the popularity of ITSM solutions among SMEs, thereby contributing to the growth of the market.”
According to the report, one of the major drivers is the widespread adoption of personal devices in the workplace. Employees working in various organizations are carrying their own mobile devices such as smartphones and tablets to their workplace and connecting them to their company’s network. These devices also facilitate remote access to data and help employees remain productive at all times even when they are not at their workstations. The increasing number of devices used with company networks is increasing the need for IT systems and services, thus driving the growth of the market.
Further, the report states that one of the major challenges is the lack of transparency of SLAs. SLAs are very important to customers as well as to IT management solution service providers. Often customers are clueless about the services to choose as a part of an SLA. Also, ITSM providers are often not consistent in the promises made as part of the SLA.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors. For further information on this report, please visit https://www.technavio.com/report/global-it-service-management-itsm-market…
TechNavio, the market research platform of Infiniti Research Ltd., publishes periodic market research reports on niche and emerging technologies. For more information on our market research, please visit https://www.technavio.com/it-hardware-software-services
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TechNavio Announces the Publication of its Research Report -Global IT Service Management (ITSM) Market 2012-2016
