TechNavio recognizes the following companies as the key players in Global Cloud-based ITSM Market: BMC Software, Inc., CA Technologies Inc., Hewlett-Packard Co., IBM Corp., and ServiceNow Corp.
Commenting on the report, an analyst from TechNavio’s team said: “The concept of BYOD, which allows employees to use their personal devices such as laptops, tablets, and smartphones for work, is gaining popularity. The concept is characterized by changes in work locations, time zone barriers, and access of official and confidential data via personal devices of employees. In order to address problems arising out of such aspects, ITSM software vendors are now providing their services tailor-made for smartphones and tablets. This trend is expected to strengthen in the future, thereby pushing the market’s growth. ”
According to the report, a major factor contributing to the growth of the market is the increasing demand for economical ITSM services from the SMEs.
Further, the report states that one of the major challenges the market is facing is the concern of integrating new or updated forms of ITSM services with existing solutions. The integration involves not only security concerns, but also the technical expertise and high costs required for the transition.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors. For further information on this report, please visit https://www.technavio.com/report/global-cloud-based-itsm-market-2014-2018
TechNavio, the market research platform of Infiniti Research Ltd., publishes periodic market research reports on niche and emerging technologies. For more information on our market research, please visit https://www.technavio.com/it-hardware-software-services
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TechNavio Announces the Publication of its Research Report – Global Cloud-based ITSM Market 2014-2018
