London, 11 May 2015: Technavio, the independent tech-focused global research firm, has published a report on the global document outsourcing market 2015-2019, which is expected to grow at a CAGR of 5.2 % during the forecast period of 2014-2019.
The costs associated with setting up internal IT infrastructure like telecommunications and server networks escalate the overall cost of document handling, which is likely to affect the decision-making process with respect to implementation of document handling processes. Therefore companies are opting for outsourcing services to handle document processing and related services.
“Transactional documentation does not get the same organizational attention as other forms of customer communications like mobile advertisements, social media, websites, direct mail and advertising that are managed by organizational marketing teams,” says Faisal Ghaus, Vice President of Technavio.
“Transactional output is managed by the outsourcing team or in-house IT department with a focus on meeting SLAs and driving down cost rather than focusing on enhancing the customer experience.”
Key Market Drivers
- Need to Avoid Cost Escalation
- Increased Need for Automation and Scalability
- Increased Workforce Mobility and Mobile Printing
- Demand for End-to-end DPO
Key Market Trends
- Growing Transactional Delivery of Documents
- Demand for Cloud-based Document Solutions
- Growing Usage of Archival Services
- Increased Adoption of State-of-the-art Technologies and Green Printing
Key Market Vendors
- Hewlett-Packard Enterprise Services (HP)
- Lexmark International Inc.
- RICOH Co. Ltd.
- Xerox Corp
To define the market circumstances in the next 3-4 years, Technavio analysts have conducted in-depth analysis of the impact of market drivers, challenges and trends featuring data on product segmentations, vendor shares, growth rate by revenue and an evaluation of the different buying criteria in the order of importance.
https://www.technavio.com/%3Cp%3EIf%20you%20are%20interested%20in%20more%…
