The market research report presents the market segmentation of the unified communication (UC) market by application type (industrial and service) and by end users. It provides the market share and forecasts of its key regions such as the Americas, APAC, and EMEA. The leading companies in the UC 2.0 market are Avaya, Cisco, Ericsson, Genband, Microsoft, Mitel, NEC, and Unify.
Technavio’s market research analysts estimate the UC 2.0 services market to grow at a CAGR of around 12% between 2015 and 2019. Factors driving this market’s growth are increased adoption of UC 2.0 among SMEs, rising convergence of information, and growing requirement for low-cost real-time communications in business operations.
The Americas dominate the global market for UC services, accounting for 46% of the total market share. The US and Canada are the main revenue contributors to the growth of this region, thanks to increased adoption of cloud-based services and availability of high-speed broadband networking in these countries.
The new industry research report from Technavio provides a breakdown and analysis of the UC 2.0 services segments by applications.
The telephony segment, including VoIP and private branch exchange (PBX), dominates the market by occupying around 45% of the total market share. Factors attributed to this segment’s growth are increased implementation of PBX and UC IP telephony components by several SMEs to minimise their overall communication OPEX.
Global UC 2.0 services market by application
Source: Technavio Research
“To avert huge installation costs of on-demand UCs in enterprise’ communication system, various service providers are offering communications as a service such as unified communications as a service (UCaaS). The UCaaS solution facilitates hosted VoIP by including functions such as outlook integration, collaboration, instant messaging, video conferencing, and high-definition voice. Also, the additional features in UCaaS, like voicemail-to-text and fixed mobile convergence, have the improved overall customer experience,” says Navin Rajendra, Lead Analyst, IT Services, Technavio Research.
The leading vendors in the UC 2.0 services market are Avaya, Cisco, Ericsson, Genband, Microsoft, Mitel, NEC, and Unify. The high demand for UC 2.0 has intensified the competition in the market. Vendors have growth opportunities in the untapped SMB segment that contains aggressive buyers of advanced technologies.
A more detailed analysis is available in the Technavio report, UC 2.0 Services Market – Global Market Research 2015-2019.
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